Progressive Auto Insurance Review for 2022

Progressive’s rates are more expensive, but it provides competitive rideshare and usage-based insurance options.

UPDATED: Sep 21, 2022Fact Checked

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Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

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Written by Sara Routhier
Director of Outreach Sara Routhier

Cynthia Lanctot is an insurance professional with ten years of industry experience. Cynthia is licensed in several states, and holds an associate in claims law, as well as a bachelor’s degree in English. Cynthia’s experience includes the New England and Northeast states. She currently works as a liability claims professional and an occasional online contributor.

Full Bio →

Reviewed by Cynthia Lanctot
Licensed Agent Cynthia Lanctot

UPDATED: Sep 21, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our auto insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different auto insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Sep 21, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our auto insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different auto insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 21, 2022Fact Checked
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Progressive Insurance

Average annual rate for good drivers:

$1,310

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Strong financial ratings
  • Top three most popular insurance companies
  • Coverage available nationally
  • Competitive DUI rates for high-risk drivers
  • Affordable rideshare insurance
  • Accident forgiveness

Cons

  • Poor claims handling
  • Below average satisfaction
  • High number of customer complaints
  • Expensive rates for young drivers

The Bottom Line

You should consider buying insurance from Progressive if you need rideshare insurance. The Progressive rideshare add-on offers more coverage than some other plans and is reasonably priced into the Progressive insurance payment on your personal policy.

Progressive Snapshot is also a competitive option for good drivers who work from home or otherwise have very short commutes. Just be careful — Progressive will raise your usage-based insurance rates if you drive at night or brake too often.

Average insurance rates are much higher with Progressive than with other companies. So if you’re looking for a liability-only or full coverage policy, you’ll likely find much better rates with local insurers in your area. 

However, Progressive offers affordable auto insurance for drivers with a DUI. High-risk drivers should compare Progressive insurance quotes against other companies before buying to see if it offers the best rates in your state. Start comparing car insurance quotes for free by entering your ZIP code below.

Progressive Corporation may be one of the most popular insurance companies in the country, but is it the right auto insurer for you? 

With unique coverage options and average rates, you could find the right policy with Progressive, especially if you need rideshare or commercial auto insurance — it’s the country’s largest commercial car insurance company.

However, after reading the poor Progressive claims and customer satisfaction reviews, you might be inspired to shop elsewhere. Scroll through our auto insurance review to compare Progressive rates against other national companies and learn why Progressive customer loyalty is so low.

Is Progressive Insurance a Good Choice?

Most credit rating companies give Progressive positive reviews and strong ratings for its financial strength. Unfortunately, Progressive auto insurance customer service leaves much to be desired.

Progressive car insurance is not good if you prefer speaking with an agent. The company operates predominantly online and receives very low satisfaction ratings when it comes to customer service, claims, and representative availability.

Progressive Financial Ratings

Financial strength is where Progressive shines. With an A+ rating from A.M. Best and a $75.25 billion market cap, the company is well-equipped to pay out on any claims you might file.

Moody’s also gives the insurer a stable Aa2 rating for financial strength regarding its continued ability to handle severe auto accidents. 

Progressive Customer Service

Progressive is rated poorly by the Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) for its high number of customer complaints and phenomenally poor claims department.

It received an “F” rating from the BBB, with most complaints directed at the claims department for long waits and low payouts. The company also scored below average for customer satisfaction in every region with J.D. Power.

Progressive Claims Handling

According to Progressive customers, you may have a long inspection process ahead of you if you recently filed a claim. One driver waited over six months for a replacement part after a minor accident, and many other policyholders reported similar experiences. 

Progressive resolves most of these complaints with the BBB. However, with such poor customer loyalty ratings, these drivers likely found another company to shop with.

To file a Progressive insurance claim, use the mobile app or visit the company’s website. You will need your Progressive auto insurance login to file a claim online.

You can also call the Progressive insurance number toll-free at 1-800-776-4737 to file with an agent.

Progressive Insurance Rates

Progressive auto rates are less than the national average but still more expensive than other companies. National insurers like State Farm, USAA, and GEICO continue to offer more affordable auto insurance than Progressive.

How much is minimum coverage with Progressive?

On average, Progressive car insurance costs $40 per month for minimum liability. 

Average Monthly Minimum Coverage Rates for the Top Insurance Companies
Insurance CompanyAverage Minimum Coverage Rates
Allstate$50
American Family$49
Farmers$56
GEICO$24
Liberty Mutual$64
Nationwide$49
Progressive$40
State Farm$34
Travelers$39
Average$45
Get Your Rates Quote Now

With Progressive, you’ll save around $60 per year, but USAA and GEICO offer minimum coverage at half the price.

How much is full coverage with Progressive?

Progressive’s monthly rates increase to around $109 per month if you add collision and comprehensive coverage.

Average Full Coverage Annual Rates for the Top 10 Auto Insurance Companies
Insurance CompanyAverage Full Coverage Rates
Allstate$1,993
American Family$1,386
Farmers$1,674
GEICO$984
Liberty Mutual$2,120
Nationwide$1,445
Progressive$1,310
State Farm$1,091
Travelers$1,287
USAA$753
Average$1,477
Get Your Rates Quote Now

You’ll save an average of $100 per year on full coverage with Progressive. Still, GEICO and State Farm offer even cheaper full coverage for less than $100 a month, especially if you qualify for lower rates.

Insurance companies use unique individual factors when deciding your monthly rates, and Progressive is no different. Scroll down to learn how Progressive determines rates and how much Progressive insurance costs by age and driving record. 

Compare Progressive Auto Insurance Rates

Progressive uses your age, gender, and driving record to determine your rates. It also considers where you live and the kind of car you drive. 

In general, safe drivers who remain accident-free and claim-free have the lowest Progressive auto insurance quotes. 

Is Progressive insurance really cheaper? No. Progressive auto insurance rates remain around average for most drivers. You’ll likely find more reasonable rates with another company, so shop around and compare quotes before you decide to buy Progressive. 

Start comparing quotes now with our rate charts below. We compare Progressive quotes against the biggest national insurers by age, driving record, and credit score. 

Progressive Auto Insurance Rates for Good Drivers

Good drivers pay the lowest rates with Progressive. However, if you’re a teen or young driver under 21, you will pay the most expensive rates for coverage regardless of your record.

Use the tables below to compare Progressive car insurance rates by age for drivers with good records. 

Progressive Rates for Young Drivers

Insurance companies consider young drivers high-risk because they lack a driving history and experience. Progressive charges teens much higher rates than the competition — it is one of the most expensive companies on this list.

Annual Full Coverage Teenage Auto Insurance Rates for the Top Insurance Companies
Insurance Company16-Year-Old Male With a Clean Record16-Year-Old Female With a Clean Record18-Year-Old Male with a Clean Record18-Year-Old Female with a Clean Record
Allstate$7,654$7,299$6,223$5,381
American Family$5,761$4,682$4,684$3,452
Farmers$8,901$9,330$7,238$6,879
GEICO$3,743$3,573$3,043$2,635
Liberty Mutual$9,339$8,592$7,593$6,335
Nationwide$5,714$4,926$4,646$3,632
Progressive$9,766$9,617$7,941$7,090
State Farm$4,191$3,730$3,408$2,750
Travelers$10,762$8,506$8,750$6,271
National Average$7,315$6,695$5,947$4,936
Get Your Rates Quote Now

Drivers who are 16 to 18 years old pay $2,000-$3,000 more per year with Progressive. If you’re a new driver looking for affordable insurance, you are better off comparing quotes with another company. 

Progressive Rates for Adult Drivers

Progressive car insurance rates for good drivers between 30 and 50 years old aren’t the most affordable, but prices hover around average.

Annual Full Coverage Adult Auto Insurance Rates for the Top Insurance Companies
Age and GenderAllstateFarmersGEICONationwideProgressiveState FarmTravelersNational Average
30 Y/O Male w/a Clean Record$2,118 $1,925 $1,041 $1,667 $1,633 $1,234 $1,274 $1,646
30 Y/O Female w/a Clean Record$2,021 $1,843 $1,078 $1,519 $1,569 $1,122 $1,173 $1,523
45 Y/O Male w/a Clean Record$1,919 $1,595 $962$1,376 $1,261 $1,032 $1,169 $1,411
45 Y/O Female w/a Clean Record$1,941 $1,602 $958$1,355 $1,340 $1,032 $1,154 $1,413

Quotes are cheaper for drivers in their 40s, but Progressive is still one of the most expensive insurers. You will find lower rates with other companies, so don’t hesitate to shop around until you find a better price. 

Progressive Rates for Older Drivers

Drivers over 50 pay some of the lowest rates for auto insurance with Progressive, and drivers in their 60s can save around $100 per year.

Annual Full Coverage Senior Auto Insurance Rates for the Top Insurance Companies
Insurance Company60-Year-Old Male With a Clean Record60-Year-Old Female With a Clean Record65-Year-Old Male With a Clean Record65-Year-Old Female With a Clean Record
Allstate$1,847$1,797$1,878$1,900
American Family$1,190$1,175$1,291$1,276
Farmers$1,474$1,383$1,561$1,568
GEICO$892$872$941$938
Liberty Mutual$1,890$1,758$2,022$1,991
Nationwide$1,253$1,189$1,347$1,327
Progressive$1,143$1,105$1,234$1,312
State Farm$912$912$1,010$1,010
Travelers$1,065$1,052$1,145$1,130
National Average$1,296$1,249$1,381$1,383

Although competitive, Progressive’s rates for older drivers are still more expensive than State Farm, GEICO, and Travelers Insurance. 

Progressive Auto Insurance Rates by Driving Record

DUIs, at-fault accidents, and speeding tickets increase your risk as a driver. Every auto insurance company will raise your rates if you become more of a risk, but each ranks certain offenses differently.

High-risk drivers with speeding tickets or a DUI will get affordable auto insurance quotes from Progressive.

Other companies, including State Farm and American Family, still offer better rates than Progressive after an accident. However, Progressive DUI insurance is cheaper than average and many other companies, even GEICO.

Progressive Rates After a DUI

Progressive car insurance is one of the most affordable options for drivers with a DUI. It offers better rates than GEICO and American Family.

Average Monthly Rates for the Top Insurance Companies for Drivers with a DUI
Insurance CompanyRates with a DUI
Allstate$303
American Family$177
Farmers$191
GEICO$213
Liberty Mutual$325
Nationwide$252
Progressive$146
State Farm$124
Travelers$230
Average$218
Get Your Rates Quote Now

First-time offenders pay around $145 per month ($1,760 per year), which is $80 less per month than average. Be aware that your rates will be much higher if you have more than one DUI on your record. Shop around with companies that specialize in high-risk insurance to get the best rates possible. 

Progressive Rates After a Speeding Ticket

Speeding tickets can raise your rates by as much as 25%. Drivers with tickets pay $142 per month ($1,710 per year) with Progressive. This is only slightly less than the national average of $151 per month.

Average Monthly Rates for the Top Insurance Companies for Drivers with a Traffic Ticket
Insurance CompanyRates with a TicketRates with a Clean Record
Allstate$225$160
American Family$175$117
Farmers$198$139
GEICO$132$80
Liberty Mutual$234$173
Nationwide$161$115
Progressive$186$105
State Farm$102$86
Travelers$139$99
Average$152$123
Get Your Rates Quote Now

USAA, State Farm, GEICO, and American Family all offer cheaper rates after a ticket than Progressive.

Progressive Rates After an Accident 

Those same companies continue to offer more affordable coverage after an accident. Progressive auto quotes are among the most expensive on this list at $190 per month.

Average Monthly Rates for the Top Insurance Companies for Drivers with an Accident
Insurance CompanyRates with an Accident
Allstate$237
American Family$166
Farmers$198
GEICO$132
Liberty Mutual$236
Nationwide$165
Progressive$190
State Farm$107
Travelers$157
Average$176
Get Your Rates Quote Now

If you were recently in an at-fault accident, consider shopping with more affordable auto insurance companies that accept drivers with multiple accidents, like GEICO and USAA.

Progressive Rates for Drivers with Poor Credit

Along with your driving record, insurance companies use your credit score to determine risk. Like most companies, Progressive assumes drivers with poor credit are more likely to file a claim and charges them more per year for coverage. 

Average Monthly Auto Insurance Rates by Credit Rating
Insurance CompanyRates with Poor CreditRates with Fair CreditRates with Good Credit
American Family$203$136$116
Farmers$269$161$139
GEICO$148$100$82
Liberty Mutual$357$226$176
Nationwide$165$132$120
Progressive$206$137$109
State Farm$200$117$90
Travelers$194$127$107
Allstate$296$196$166
Average$226$148$123
Get Your Rates Quote Now

If you have a poor credit score, you will save more money on auto insurance with Nationwide, GEICO, or USAA than with Progressive.

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Progressive Insurance Discounts Available

On top of various insurance options and coverages, Progressive auto insurance stands out by offering additional benefits not generally available with other companies. For example, the mobile app easily tracks driving habits and rewards good drivers with discounts.

If you use the Progressive mobile app or take advantage of any benefits and add-ons listed below, you may qualify for additional auto insurance discounts. Scroll down for a list of Progressive discounts and to learn more about how to qualify.

Progressive Auto Insurance Discounts

Progressive insurance discounts are based on driving habits, payment methods, and customer loyalty, so you can qualify for numerous discounts even if you have a poor driving record or credit history. 

Below is a complete list of Progressive’s car insurance discounts. The discount amount is listed if known.

Progressive Auto Insurance Discount
Progressive Loyalty-Based DiscountsProgressive Driver-Based DiscountsProgressive Policy-Based Discounts
Multi-Policy (5%)Homeowner Insurance (10%)Automatic Payments
Multi-Car (3%)Safe Driver ($146/yr)Paid-in-Full
Continuous CoverageTeen DriverPaperless Billing
Good Student (10%)Buying Online (9%)
Distant StudentOnline Quotes (7%)
Get Your Rates Quote Now

Progressive offers a few decent discounts, especially for bundling and buying auto insurance online. However, this list is not nearly as extensive as some companies’ lists. Progressive fails to offer the low-mileage, military members, and occupation-based discounts available with most other companies. 

Don’t miss out on savings. Compare Progressive’s discounts to other companies’ and see if other benefits or policy add-ons make Progressive worthwhile for your coverage.

Progressive Benefits and Add-Ons

Some Progressive policy add-ons are automatically included at no extra cost, while you can add others for a slight increase to your rates. Drivers also earn additional perks as part of the Loyalty Rewards program, including accident forgiveness.

These are some of the most popular auto insurance benefits offered by Progressive:

  • Accident forgiveness. Progressive will not raise your rates after your first auto accident claim. Small accident forgiveness is automatically included in your policy, and drivers earn large accident forgiveness after five years.
  • Deductible savings bank. Progressive reduces your deductible by $50 every year you remain claim-free, and drivers can use the savings account toward their deductible if they file a claim.
  • Name Your Price tool. This is a free service that allows customers to choose coverage based on the price they want to pay for insurance.
  • Pet injury coverage. This coverage is automatically included in your collision policy and covers up to $1,000 in vet bills and rehabilitation without a deductible.
  • Rental reimbursement. Progressive pays $40-$60 per day for a rental car while your vehicle is in the shop for up to 30 days.

The Name Your Price tool and pet injury coverage are perks we don’t usually see from insurance companies. Depending on how much car insurance you need, using the Name Your Price tool can get you very low rates. Just don’t drive underinsured, or you could be paying out of pocket for liability costs, medical bills, and more.

Progressive Mobile App Review

Overall, the Progressive mobile app makes managing your auto policy easier. Individual policyholders can do the following:

  • Access policy documents, including ID cards
  • Make a claim, submit photos, and contact a claims representative
  • Pay bills and set up automatic payments
  • Contact roadside assistance and authorized service centers

You cannot buy Progressive car insurance through the app, but you can get quotes and contact an agent. 

However, Progressive’s mobile app is limited to individual auto policyholders. You will not be able to access any commercial policies or coverage you have on other vehicle types, or manage homeowners or renters insurance.

The insurance mobile app is also separate from Snapshot. If you sign up for UBI, you have to download the separate Progressive Snapshot app. This application tracks your driving habits, and your rates will change based on how well and how far you drive.

We find that most policyholders are pleased with the Progressive mobile app — it has a 4.6/5 rating on Google Play and a 4.5/5 in the App Store. The Snapshot app has similar reviews, with most complaints directed at the brake sensitivity of the devices.

Progressive Insurance Coverage Options

Progressive car insurance rates may not be the cheapest, but the company offers a competitive suite of coverage options. These are the standard car insurance options from Progressive for liability and full coverage:

  • Liability-only. Liability insurance is required in most states and pays for property damage and bodily injury to others if you cause an accident.
  • Collison. Collision covers repairs to your vehicle after an auto accident.
  • Comprehensive. Comprehensive covers accidents outside of collisions, including weather-related damages, theft, and vandalism.
  • Uninsured/underinsured motorist (UM/UIM). UM/IM protects you from paying for damages caused by another driver with no insurance, insufficient insurance, or a hit-and-run driver.
  • Medical payments (MedPay). MedPay covers your medical bills after an accident.
  • Personal injury protection (PIP). No-fault states require PIP to cover your medical bills and lost wages after an accident or collision.
  • GAP insurance. GAP covers the remaining balance on an auto loan if the vehicle is totaled in an accident.

Progressive also offers classic car insurance, motorcycle insurance, and coverage for golf carts, ATVs, RVs, snowmobiles, and segways. You can bundle these policies for discounts on your auto insurance.

If you need other kinds of auto coverage, Progressive delivers with rideshare add-ons, commercial insurance, and Snapshot, its usage-based insurance program (UBI).

Progressive Usage-Based Insurance

Progressive Snapshot can be a very affordable option compared to other UBI policies. The app tracks your driving habits to see if you qualify for discount auto insurance. Drivers who are on the road during the day and travel less than 1,000 miles per month will get the best rates.

The Snapshot mobile app monitors your driving in two ways:

  • Mileage. The app tracks how far you drive in a month.
  • Habits. The app also tracks how fast you drive, how often you brake, and how often you drive at night.

Unfortunately, this means Progressive could charge you higher rates if you have a long commute or work late hours. That’s why drivers can try Snapshot before they buy, even if they aren’t existing policyholders. 

On average, drivers save around $12 per month with Snapshot. Try it risk-free for 30 days to see if you can save money with usage-based car insurance. Progressive will track your driving and then apply any discount to your quotes.

Progressive Rideshare Insurance

Consider Progressive rideshare insurance if you’re a delivery or rideshare driver with Uber or Lyft. The company allows drivers to add coverage to their existing personal policy, which is much cheaper than buying separate commercial or business-use coverage.

With the rideshare add-on, all coverages from your personal policy carry over while you are waiting for a rider. In addition, roadside assistance and rental car reimbursement will continue to apply while you have a rider if you already carry this coverage.

Other insurance companies do not offer the same amount of rideshare coverage as an add-on, so Progressive is a competitive option if you regularly use your vehicle for deliveries.

Progressive Commercial Auto Insurance

If you regularly use your vehicle for work beyond deliveries or rideshare, you will need commercial car insurance. As the largest commercial auto insurer in the country, Progressive is a popular choice for many different types of businesses.

Progressive commercial auto insurance options include the following:

  • Tow truck insurance
  • Dump truck insurance
  • Food truck insurance
  • Pickup truck insurance
  • Fleet insurance

Commercial auto insurance rates average between $140 and $150 per month. However, commercial vehicles are eligible for Progressive Snapshot, and businesses save an average of 5% off fleet insurance with UBI.

Does Progressive offer other types of insurance?

Progressive property insurance extends beyond auto and commercial coverage. You can buy homeowners, renters, condo, or mobile home insurance and bundle your coverage to earn discounts on your auto policy.

Here are other insurance options from Progressive:

  • Business
  • Contractor
  • Dental/Vision
  • Electronic device
  • Event
  • Flood
  • General liability
  • Health
  • Identity theft
  • Landscaping
  • Life
  • Pet
  • Travel
  • Umbrella
  • Worker’s compensation

Other companies might underwrite certain types of insurance offered by Progressive. Read your policy carefully and speak with an agent if you have questions regarding your Progressive insurance coverage.

Progressive Insurance vs. Competitors

Progressive is one of the top three largest auto insurers in the United States. Only GEICO and State Farm have a larger market share. This is likely because GEICO and State Farm offer cheaper rates than Progressive, especially for teens and drivers with poor credit.

Progressive vs. GEICO

Is Progressive or GEICO cheaper? The table below compares rates for GEICO vs. Progressive.

Progressive vs. GEICO
DriverProgressive Auto Insurance RatesGEICO Auto Insurance Rates
Teen$7,516$2,839
Adult$1,300$960
Senior$1,273$940
W/a Speeding Ticket$1,710$1,282
W/an Accident$2,284$1,595
W/a DUI$1,760$2,566
Poor Credit$2,471$1,781
Get Your Rates Quote Now

GEICO offers lower rates, but Progressive provides competitive rideshare and usage-based insurance options. If you’re looking for more than just a standard liability or full coverage policy, consider comparing Progressive’s quotes online against other local insurers.

Progressive vs. State Farm

Both GEICO and State Farm offer rates three times cheaper for teens. State Farm also offers better rates to drivers with tickets or accidents.

Progressive vs. State Farm
DriverProgressive Auto Insurance RatesState Farm Auto Insurance Rates
Teen$7,516$3,079
Adult$1,300$1,032
Senior$1,273$1,010
W/a Speeding Ticket$1,710$1,227
W/an Accident$2,284$1,285
W/a DUI$1,760$1,490
Poor Credit$2,471$2,398
Get Your Rates Quote Now

Progressive and State Farm are about average for drivers with poor credit, but you should still compare quotes from these two companies and more to find the most affordable coverage in your neighborhood.

Frequently Asked Questions

Will Progressive pay for a rental while my car is in the shop?

Yes. If you carry the rental reimbursement add-on with your policy, Progressive will pay for a rental while your car is in the shop due to a covered loss.

How does Progressive determine fault in an accident?

State laws and the unique circumstances of your accident will influence how Progressive determines fault.

 

For example, if you live in a no-fault insurance state and use Progressive, Progressive will handle your claims up to the limits of your policy. If you live in a tort state, fault will be determined by state law. There may be shared fault between the drivers, and you will have to file a claim through both your and the other drivers’ insurance companies.

Who pays my deductible if I’m not at fault for an accident?

You must pay your deductible up front before your insurance policy pays for any coverages. However, depending on state laws, you may recover all or some of your deductible from the at-fault driver. Progressive promises to work with customers if you’re able to recover some costs.

How will a claim affect my Progressive rates when my policy renews?

Claims can raise your rates by 20%-40%, and filing a claim will raise your Progressive rates at your next renewal period. Before your policy renews, compare quotes from other companies to see if you can’t find cheaper coverage elsewhere.

What if my repairs cost more than Progressive’s estimate?

Progressive will reinspect your vehicle and write up a new estimate if more damage is found after the initial inspection or during the repair process. You will not be responsible for any additional costs as long as your policy covers the loss or damage.

How do I contact Progressive?

You can access your policy and account information 24/7 with Progressive online through the company’s website or mobile app. To speak with an agent over the phone, call Progressive toll-free at 1-800-776-4737 during business hours.

How do I get Progressive auto insurance quotes?

You can get Progressive insurance quotes from the company website or compare quotes against other top insurers right here.

 

Enter your ZIP code below to get free Progressive car insurance quotes today and compare them with the most popular companies in your neighborhood.

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Full Bio →

Written by Sara Routhier
Director of Outreach Sara Routhier

Cynthia Lanctot is an insurance professional with ten years of industry experience. Cynthia is licensed in several states, and holds an associate in claims law, as well as a bachelor’s degree in English. Cynthia’s experience includes the New England and Northeast states. She currently works as a liability claims professional and an occasional online contributor.

Full Bio →

Reviewed by Cynthia Lanctot
Licensed Agent Cynthia Lanctot

Reviews
for Progressive Insurance

4.06 (13,122 reviews)
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
5
February 3, 2021

agm_

You should get progressive

Progressive is a great company! It helps me save money on auto insurance, and the better you drive the more you save.
5
January 27, 2021

Fishman

Premium service

They have good service for there customer. They help there customer always. they also have good project.
4
January 22, 2021

RadiantX

Not much to say

Just a normal insurance that offers the best benefits for auto accidents and coverage. It's really worth it.
4
January 18, 2021

SwagGirl75

Progressive Insurance

We signed up with auto insurance with Progressive Insurance because they offered the best rates. We have full coverage, and have been happy with our rates and coverage.
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